Service & Support

Effective solutions come with innovative thinking and engineering discipline

Step 1. If you have a process control problem that you do not know how to solve, let us help.

Step 2. Provide us the necessary information about the control problem. Download this form, print a copy, fill it out, and fax it to 916-631-6312.

Customer and Process Information Worksheet

Step 3. Our application specialist team will analyze the situation and recommend the following:

(a) If the problem is a regulatory control problem for complex systems, CyboCon is the natural solution.

(b) If the problem is an APC/optimization problem, we can most likely simplify it into an advanced regulatory control problem, and/or an optimization problem. Then, CyboCon can be used to improve the control system. An APC/optimization system can also be implemented.

(c) If the problem is an APC/optimization problem that we cannot simplify, we will propose a solution.

(d) If the problem is not related to our specialty, we will let you know up front.

Step 4. You come to one of our training centers to

(a) Attend a one day CyboCon product training, which includes an introduction to CyboCon's Model-Free Adaptive control technology, and hands on training in using the CyboCon product.

(b) One day training on supervisory control and optimization methods (Optional).

(c) One day discussion and system preliminary design, which allows the project team to have a good understanding of the problems and goals. A more detailed system specification and project implementation approach can be defined.

These sessions can be customized to suit your needs and schedule.

Step 5. Execution of CyboCon based Advanced Regulatory Control (ARC).

(a) Implementation of an HMI system in Windows NT for CyboCon if you do not have one in place.

(b) Installation, configuration, and testing of the related software: HMI, interface driver, and CyboCon.

(c) Field commissioning of closed loop control with CyboCon.

(d) Develop system maintenance manuals, operator training, etc.

Step 6. Execution of supervisory control and optimization (Optional).

(a) Development of supervisory control and optimization strategies.

(b) Design and software development for the strategies.

(c) Lab tests.

(d) Field commissioning.

(e) Develop system maintenance manuals, operator training, etc.